Support Center

We're Here to Help

Tell us which app, which store, and what broke. The team that built it will look it up and reply.

Open a support request

Support calls available in🇺🇸 English🇧🇷 Português BR

Open a support request

Open a support request

Store URL and app help us find your account before we write back.

The .myshopify.com domain or the live storefront URL.

Email

support@osscommerce.com

We typically respond within 24 hours

Hours

Monday - Friday:9:00 AM - 6:00 PM BRT
Saturday:10:00 AM - 2:00 PM BRT
Sunday:Closed

Frequently Asked Questions

Quick answers to the most common questions about OSS Commerce.

How do I install OSS Commerce apps?

Installing our apps is simple! Visit the Shopify App Store, search for any OSS Commerce app, and click "Add app." Our apps integrate seamlessly with your existing Shopify store and can be set up in just a few minutes.

What makes OSS Commerce apps different?

Our apps are designed to work together as an integrated ecosystem. When you install multiple OSS Commerce apps, they share data and functionality, creating automated workflows and enhanced features that standalone apps can't provide.

What support do you provide?

Open a support request on this page with your store URL and the app involved. We reply by email, Monday–Friday 9 AM – 6 PM BRT, usually within one business day.

Can I migrate data from other apps?

Absolutely! We offer free migration assistance for most popular apps. Our team will help you transfer your data and settings to ensure a smooth transition to OSS Commerce apps.